Sure Claim Roofing LLC (“we,” “our,” or “us”) operates sureclaimroofing.com. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or submitting a form, you agree to the practices described here.

1. Information We Collect

Information you provide directly: When you submit a contact or inspection request form, we collect your name, phone number, email address, and property address.

Usage and analytics data: We use PostHog to collect anonymized data about how visitors use our website — such as pages visited, time on page, and button clicks. This data does not identify you personally.

Cookies: Our analytics tools use cookies and similar tracking technologies to distinguish users and improve site performance. You can disable cookies in your browser settings at any time.

2. How We Use Your Information

To respond to your inspection requests and service inquiries
To schedule appointments and follow up on your roofing project
To send service-related communications (e.g., appointment confirmations)
To improve our website and better understand how visitors use it

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information with:

GoHighLevel (GHL): Our CRM platform where form submissions are stored and managed. GHL processes data on our behalf under a data processing agreement.
PostHog: Our analytics provider for anonymized usage data.
Legal compliance: We may disclose information if required by law or to protect the rights and safety of our company and customers.

4. Data Retention

We retain your contact information for as long as necessary to provide our services or as required by law. You may request deletion of your data at any time by contacting us.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of future communications

To exercise any of these rights, contact us using the information below.

6. Security

We take reasonable measures to protect your information from unauthorized access or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have questions or requests regarding this Privacy Policy:

Sure Claim Roofing LLC
Baytown, TX
Phone: (281) 691-0552
Email: james@sureclaimroofing.com